Our Services

Our services cater to a broad range of offerings.

Reducing Delays, Ensuring Fair Insurance Compensation

Supporting Policyholders Through Advocacy, Education & Action

Our services are designed to empower members through advocacy, education, and support ensuring transparency, accountability, and fair treatment within the pension, medical aid, and insurance sectors.

Claims Support:

We assist members in navigating the often complex claims process, ensuring timely and fair compensation.

Legal support:

We offer guidance and representation in disputes with pension funds, medical aid societies, and insurers.

Complaint resolution:

We assist registered members in lodging complaints with service providers and Insurance and Pensions Commission (IPEC) to seek redress.

Education:

We provide resources and information to help you make informed decisions about your insurance and pension plans.

Advocacy:

We engage with policymakers, regulators, pension funds/administrators, provident funds, medical aid societies, and insurers to promote policies that protect your rights

Research and Feedback:

We conduct research to improve pension, insurance, and medical aid services by gathering policyholder feedback and generating actionable insights.

Call us today to arrange a meeting with our skilled and dedicated professional. Discuss your needs with a member of our team on +263 717 921 754

Call us +263 717 921 754

* Lines open 8:00am to 4:30pm, seven days a week

Have questions or need personalized support? Our dedicated team of insurance experts is here to help! Whether you’re looking for more information about our services or require personalized solutions for your insurance coverage, we’re just a call or message away. Reach out to us today and experience the exceptional customer service that sets us apart.

Enquire Online

Fill in our short online enquiry form and we’ll be in touch to discuss your business needs

Latest News & Updates:

Stay up to date with the latest in the pension and insurance industry visit our News & Updates

Common Issues We Address

At PIPAZ, we are committed to protecting the rights of pension/provident fund members, medical scheme members, insurance policyholders, and beneficiaries. Many individuals face challenges when dealing with pension/provident funds, medical aid societies and insurers often feeling powerless when their rightful benefits are delayed, denied, or mismanaged. Below are some of the key issues we address and how we assist:

Unfair Claim Rejections or Delays:
- Policyholders may experience unjustified rejections or long delays when trying to access their insurance benefits. Providers may deny claims due to technical loopholes, unclear policy wording, or unnecessary bureaucracy.
  
  🔎 How PIPAZ Helps:
  ✔️ Reviewing your policy to ensure the insurer’s decision is fair
  ✔️ Assisting in filing appeals against wrongful rejections
  ✔️ Engaging regulatory authorities if providers act in bad faith
  ✔️ Providing legal and advisory support to help you navigate the claims process
Lack of Transparency in Policy Terms:
Many policyholders only realize the full details of their policies when they try to claim, often facing hidden exclusions, unclear benefits, or unfair conditions. This lack of transparency leads to frustration and financial loss.

🔎 How PIPAZ Helps:
✔️ Educating policyholders on their rights and obligations
✔️ Encouraging insurers to use clear and understandable language in policies
✔️ Providing free policy reviews to help policyholders understand their coverage
✔️ Advocating for regulatory reforms to enforce clearer policy disclosures
Non-Payment of Due Benefits:
Some pensioners, policyholders and beneficiaries may struggle with non-payment of legitimate benefits due to:
❌ Insolvency of providers
❌ Deliberate avoidance by companies
❌ Lack of proper records or documentation

🔎 How PIPAZ Helps:
✔️ Tracing unpaid benefits and assisting claimants in recovering them
✔️ Holding providers accountable for their obligations
✔️ Providing legal support in cases of unjust non-payment
✔️ Engaging regulators to intervene in systemic non-payment issues